Privacy policy

 

1. Introduction

At Skye Sydney, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information in order to provide and improve our services. This includes:

A) Personal Information Provided by You

  • Contact details: name, email address, phone number

  • Billing & shipping information

  • Payment information: credit/debit card data, bank details, transaction history

  • Account details: username, password, preferences

  • Order history: purchased products, returns, exchanges

B) Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address

  • Browser type and device type

  • Cookies and tracking data

  • Pages viewed, time spent on the site, interactions

C) Information from Third Parties

  • Shopify (platform & payment provider)

  • Payment gateways (e.g., Stripe, PayPal, Klarna, etc.)

  • Marketing and analytics tools (Meta, Google Analytics, etc.)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about orders, products, and updates

  • Improve website performance and user experience

  • Personalize marketing and advertising

  • Detect and prevent fraud

  • Comply with legal obligations

We never sell your personal data.

4. Legal Basis for Processing (GDPR Applicable Regions)

Where required by law (EU/EEA/UK), we process your information based on:

  • Your consent

  • The performance of a contract

  • Legal obligations

  • Legitimate interests (e.g., fraud prevention, analytics)

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Remember your preferences

  • Analyze traffic and performance

  • Provide personalized ads

You may disable cookies in your browser, but some website functions may not work properly.

6. Sharing Your Information

We share your data only with trusted partners necessary for providing our services:

A) Service Providers

  • Shopify (website hosting, platform management, payments)

  • Shipping companies and logistics partners

  • Payment processors (Stripe, PayPal, Klarna, etc.)

B) Marketing & Analytics

  • Meta / Facebook

  • Google Analytics

  • Email marketing providers (Klaviyo, Mailchimp, etc.)

C) Legal Requirements

We may disclose information if required by law, court order, or to protect our rights.

We do not sell or rent your personal information.

7. International Transfers

Your data may be processed in countries outside your residence (e.g., Canada, the United States, EU).
We ensure adequate safeguards, such as:

  • Standard Contractual Clauses (SCCs)

  • GDPR-compliant processors

8. Data Retention

We keep your personal data only as long as necessary for:

  • order processing,

  • legal requirements,

  • dispute resolution,

  • tax and accounting obligations.

After this period, data is securely deleted.

9. Your Rights

Depending on your region (EU, EEA, UK, Canada), you have the right to:

  • Access your data

  • Request a copy

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, contact us at infoblairtoronto@gmail.com.

10. Security

We implement administrative, technical, and physical safeguards to protect your personal information.
However, no online transmission is 100% secure, so we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party services or websites.
We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the updated date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 infoskyesydney@gmail.com